TERMS and CONDITIONS
Use of the Site
you use this website. Ethical Bean Coffee is committed to ensuring that your privacy is protected. Should
we ask you to provide certain information to identify you when using this website, please be
assured that it will only be used in accordance with this privacy statement. Ethical Bean Coffee may
change this policy from time to time by updating this page.
Our online store is hosted by Shopify Inc. They provide us with the online e-commerce
platform that allows us to sell our products and services to you. Your data is stored through
Shopify’s data storage, databases and the general Shopify application. They store your data on
WHAT INFORMATION DO WE COLLECT?
When ordering or registering an account on our site, you may be asked to enter your name,
email address, shipping and billing addresses, phone number, credit card information or other
details including information relevant to customer surveys and/or offers to help you with your
Information about your device — including your web browser, IP address, time zone, and some
of the cookies that are installed on your device — is automatically collected when you visit this
website. Additionally, as you browse our online store, we collect information about the individual
web pages or products that you view, what websites or search terms referred you to this
website, and information about how you interact with it. We refer to this automatically-collected
information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit this website.
- “Log files” track actions occurring on this website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse this website
WHEN DO WE COLLECT INFORMATION?
We collect information from you when you browse this website, register a customer account,
place an order, subscribe to a newsletter, or otherwise enter information on our site.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you browse, register, make a purchase,
subscribe to our newsletter, respond to a survey or marketing communication, visit the website,
or use other site features in the following ways: to personalize user experience and allow us to
deliver the type of content and product offerings in which you are most interested, to quickly
process your transactions, and to communicate with you about your order status.
We also send promotional emails about new products, special offers or other information which
we think you may find interesting using the email address which you have provided. From time
to time, we may also use your information to contact you for market research purposes. We
may contact you by email, phone, fax or mail.
HOW DO WE PROTECT VISITOR INFORMATION?
We highly value our customer’s privacy and do everything we can to protect and secure your
information. Your personal information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to such systems, and
are required to keep the information confidential.
If you provide us with your credit card information, we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
DO WE USE “COOKIES” OR TRACKING PIXELS?
Yes. Cookies and tracking pixels are small files that a site or its service provider transfers to
your computer’s hard drive through your Web browser (if you allow) that enables the site’s or
service provider’s systems to recognize your browser and capture and remember certain
Cookies allow web applications to respond to you as an individual. The web application can
tailor its operations to your needs, likes and dislikes by gathering and remembering information
items in your shopping cart. They may be also used to help us understand your preferences
based on previous or current site activity, which enables us to provide you with improved
about site traffic and site interaction statistics so that we can offer better site experiences and
tools in the future.
Tracking pixels are used for the purposes of targeting advertising to you through third party
services (like Google, Facebook, or Instagram), which help us reach potential new customers.
You can choose to have your computer warn you each time a cookie is being sent, or you can
choose to turn off all cookies. You do this through your browser settings. Please note that if you disable cookies, some features will be disabled that make your site experience more efficient, and some of our services will not function properly.
Because we use Google Analytics for our website statistics, we do want to let you know that
there is a browser plug-in you can use that will prevent the recording of your data generated by
the Google Analytics cookie (including your IP address) by downloading and installing the
browser plug-in available at the following link.
Overall, cookies help us provide you with a better website, by enabling us to monitor which
pages you find useful and which you do not. A cookie in no way gives us access to your
computer or any information about you, other than the data you choose to share with us. We
use tracking pixels to help us market to customers who are curious about our products.
DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
As a general rule we do not sell or trade to outside parties your personally identifiable
information. We may share information with our website hosting partners and other parties who
assist us in operating our website, conducting our business, or servicing you, so long as those
parties agree to keep this information confidential. We may also release your information when
we believe release is appropriate to comply with the law.
We do occasionally provide a list of email addresses to advertising partners in order to reach
our customers, these email addresses are used so that those partners can help us reach you
with promotional offers, they are not provided to third parties for their own use. We encourage
you to review the Privacy Policies of platforms that offer these services such as Facebook,
Instagram, Twitter and other social networks. These sites have separate and independent
privacy policies and we are not responsible or liable for the content and activities of these sites.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products, services or
partnerships with other businesses on our website in an attempt to provide you with increased
value. These third party sites have separate and independent privacy policies. We have no
responsibility or liability for the content and activities of these linked sites. Nonetheless, we
seek to protect the integrity of our site and welcome your feedback about organizations we
choose to partner with.
HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
To modify your email subscription, click the link at the bottom of our newsletters to update your
production schedules you may receive emails already in production.
EU GENERAL DATA PROTECTION REGULATION
If you are a European resident, you have the right to access personal information we hold about
you and to ask that your personal information be corrected, updated, or deleted. If you would
like to exercise this right, please contact us through the contact form on our website.
Additionally, if you are a European resident we note that we are processing your information in
order to fulfill contracts we might have with you (for example if you make an order through our
website), or otherwise to pursue our legitimate business interests listed above. Additionally,
please note that your information will be transferred outside of Europe, including to Canada and
the United States.
When you place an order through this website, we will maintain your Order Information for our
records unless and until you ask us to delete this information.
We do not knowingly collect, maintain or use personal information from children under 13 years
of age, and no part of the service is directed to children under the age of 13. If you learn that
your child has provided us with personal information without your consent, you may alert us at
the contact information listed below. If we learn that we have collected personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
CHANGES TO OUR POLICY